FAQ

Frequently Asked Questions

Frequently Asked Questions

What are the types of grants Ceesolution offers?

Enterprise Development Grant (“EDG”)

  • Among the 3 broad categories under EDG, Ceesolution offers expertise in the following – Core Capabilities, specifically Strategic Brand and Marketing Development, and Innovation and Productivity.

Market Readiness Assistance (“MRA”)

  • Among the 3 broad categories under EDG, Ceesolution offers expertise in the following – Core Capabilities, specifically Strategic Brand and Marketing Development, and Innovation and Productivity.
Can SkillsFuture Enterprise Credit be used to cover the costing?

Yes, eligible employers can receive a one-off SGD $10,000 SkillsFuture Enterprise Credit (“SFEC”) to cover up to 90% of the out-of-pocket expenses on the qualifying costs for supportable initiatives.

  • For example, the project scope is SGD $150,000, and the project is approved at 50% with a qualifying cost of SGD $70,000, the out-of-pocket expenses are SGD $35,000. SFEC can be used to cover up to 90% of SGD $35,000 (capped at SGD $7,000).
  • Please note that the SGD $7,000 cap applies to all enterprise and workforce transformation programmes which includes PSG, EDG, MRA, ELT, Scale-Up, ADF, and BIF.
EDG

Is my company eligible to apply for EDG?

To be eligible, the applicant company must meet the following criteria:

  • Entity is Registered & Operating in Singapore for at least 3 years
  • At least 30% Local Equity held by Singaporean(s) and/or Singapore PR(s)
  • Group Annual Sales Turnover ≤ S$100m or ≤ 200 employees

How much funding is supported under EDG?

  • From 1st April 2023, eligible SMEs can receive up to 50% support of the qualifying costs for EDG projects.
  • Sustainability-related projects may be supported at up to 70% of the qualifying costs from 1st April 2023 to 31 March 2026.
  • Please note that the qualifying project costs include – third-party consultancy fees, software and equipment, and internal manpower costs.

What is the usual duration for EDG projects?

  • The duration is highly dependent on the scope of the entire project. It can range from 3 months to 18 months or even more.
  • This will be further discussed during the scoping stage after finalising the full project scope.

What documents should I prepare beforehand?

  • Past 3 years’ Financial Statements (Balance Sheet and Profit & Loss Statement)
  • ACRA Bizfile (Within the past 6 months)
  • Past 3 months CPF Contribution
MRA

Is my company eligible to apply for MRA?

To be eligible, the applicant company must meet the following criteria:

  • Entity is Registered & Operating in Singapore
  • At least 30% Local Equity held by Singaporean(s) and/or Singapore PR(s)
  • New to Target Overseas Market
  • Company annual sales in the target market < S$100,000 in the last 3 years
  • Group Annual Sales Turnover ≤ S$100m or ≤ 200 employees

How much funding is supported under MRA?

  • Up to 50% of eligible costs for local SMEs
  • Capped at S$100,000 per company per new market for supported activities, which include:
    – Overseas market promotion; capped at SGD $20,000
    – Overseas business development; capped at SGD $50,000
    – Overseas market set-up; capped at SGD $30,000
  • Additional Note: Each application is limited to 1 activity in a single overseas market

Can my company with an existing overseas presence and/or who had a prior MRA application still apply?

  • Yes, if the overseas sales for that market have not exceeded SGD $100,000. The support can continue during the enhancement period from 1st April 2020 to 31st March 2025.
  • On the other hand, if the overseas sales for that market have exceeded SGD $100,000, the company will no longer be eligible for any more MRA applications for that specific market.

Can my company submit multiple MRA applications to different new markets concurrently?

  • Yes, so long as the new market criteria are met and the projects are within the grant cap.

Is there a max. number of MRA applications a company can apply for?

  • No, MRA provides companies with the flexibility to determine the pace of entry into the overseas market.

Is there a specific support period for an approved activity under MRA?

  • Yes, 12 months max. support period.
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What is Heycee CRM?

Heycee CRM is an off-the-shelves Centralised Customer Relationship Management system built by Ceesolution in-house team.

How is Heycee CRM different from the other CRM softwares?
  • Not only is Heycee CRM designed to cater to all, if not most industries and companies, users will be able to easily view conversion rates, and leads based on campaigns, blast newsletters, etc. within the software.
  • Additionally, Heycee CRM users can easily connect their accounts to their WhatsApp Business accounts and Facebook Lead Forms.
Can I request for a demonstration on Heycee CRM?

Yes, you can simply request for a demo with our staff by filling up this form. (link to Heycee de form)

Can Heycee CRM be customised to my company’s needs?
  • Yes, we are open to customisations, subject to additional costs.
  • Please contact us via the form or heycee@ceesolution.com to get in touch with our staff so that we can better assist!
How many users?
For each package, there is a limit to up to five (5) users. For more users, there will be additional charges.
How to get started with it?

Please contact us via the form and our friendly staff will contact you within three (3) working days.

Why is inventory management so necessary?
Inventory management is important to small businesses because it helps them in stockouts, manage multiple locations, and ensure accurate recordkeeping.

An inventory solution makes these processes easier than trying to do them all manually.

Can the inventory link to other POS system?
The Inventory System has a ready API to integrate with external POS systems.
Can the inventory be used for multiple warehouses?
Yes. However, this feature is only available in our Professional and Premium Packages.
Can the inventory do stock valuation?
Yes. We have a stock valuation report for you to understand the total assets valuation in your warehouse.

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We’d love to hear from you. Here are some ways you can reach out to us.

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Suntec Tower 2
9 Temasek Boulevard, #07-00
Singapore 038989

Email

info@ceesolution.com

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